We have all been there...some one tells us we need to change something in our lives,but whats the common reaction...generally its some form of resistance.Who likes change .... even people in desperate need begging for help offer resistance . There are always " objections " despite or regardless of the advice... " I can't do that X because of X , Y and Z" ( there are often multiple reasons boosting the credibility of the can't do reasons) Many of the objections are on paper illogical and are often a knee jerk reaction on just being asked to change or there are deeper anxieties over a bigger picture. So how do you manage these objections? How easy is it to change a mindset from one thats closed and negative to one thats open and positive to change.I find often clients are focused on what " they can't do" rather than what they can.... Once a client has made up their mind that their case is impossible the brian shuts down and accepts the failure. The solution may seem easy on the outside ( set a timer on your phone to buzz every hour to remind yourself to drink some water) but sometimes they can't see how to solve their own problem. Hence the coach may need to reframe the situation.
There are 3 compenents to re framing. 1. Acknowledge the client concerns without being dismissive. To the client the concerns are real even if they might not seem so to the practioner. 2 Move away from negative obstacles towards what the client can do, build up the current good ! 3. Get client participation to solve perceived problems.
It may help to reframe objections by asking what sort of conditions would have to be in place to over come the obstacle that the client is presenting.Moving from acknowledging of the situation but at the same time looking for solutions . A list of " what if " scenarios can help open up a clients mind to possibilities.If you start to think you can then maybe you can.
Having recognized responses to change objections can all so be helpful.Many of the objections have a common theme and are heard by a coach multiple times, you can re assure them that they are not alone in their quest and can put the client at ease with a simple quick solution ...if some one has time issues its easy to work on providing solutions, if they have reluctance to give up a foodstuff ( and its funny how many people tell me " I am not giving up X before it has even come up in conversation) let them know that they don't have to and their actually not even being asked to.
Ref :Berardi / Adams " Essentials of Sport Nutrition"